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Failed YouView set-top box

Halephyre
First Timer
Message 3 of 3

Hi,

 

 

Recently my YouView box has been playing up (trouble, or hanging when loading apps or not fully recording programmes). So I tried performing the various factory reset options. Now it begins 'waking up', 'loading' and 'waking up' (again) before eventually ending up in 'Huawei - Maintenance mode' : 'System Start up Error [501]'. And we're back to factory reset.

 

Time for a replacement box?

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2 REPLIES 2

Message 1 of 3

Hi

 

I can see a TV Box order was placed by our colleagues on 24th.

 

Karl.

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fr8ys
Community Star
Message 2 of 3

Hi,

 

yes it seems like it.

 

i have escalated to the support staffs queue for you.

 

Please note that if you are eligible for a new box, TalkTalk now only supply non recordable ones.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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