on 26-09-2021 07:03 PM
Youview DN372T.01.03.P Model has failed to Record all scheduled and impromptu recordings since 10am Sat 25/09/2021. Now also unable to watch previous recordings. Blank screen only but they were fine prior to this fault. Have tried a soft reset. I've tried a Factory Reset keep recording option. I'm not ready to lose my recordings yet so any other suggestions would be appreciated.
Answered! Go to Solution.
on 02-10-2021 06:56 PM
Pleased to be of help.
on 01-10-2021 12:48 PM
Just one thought, sometimes the Maintenance reset doesn't "take" first time so I should try it again before proceeding, just in case !!
on 01-10-2021 06:47 AM
Follow the advice from fr8ys and do let us know if this helps.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 30-09-2021 09:22 PM
As you have tried the keep recordings option, the only option left is to do the full factory reset.
Yes, you will lose your recordings, but if you are eligible for a new box you will lose them anyway. Please note that if you are eligible for a new box, TalkTalk now only supply non recordable ones., So it's best to try all alternatives if recording is important to you.
Let us know how you get on.
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For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.