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Failed to Record since yesterday

KateMOC
First Timer
Message 7 of 7

Youview DN372T.01.03.P Model has failed to Record all scheduled and impromptu recordings since 10am Sat 25/09/2021. Now also unable to watch previous recordings. Blank screen only but they were fine prior to this fault. Have tried a soft reset. I've tried a Factory Reset keep recording option. I'm not ready to lose my recordings yet so any other suggestions  would be appreciated. 

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6 REPLIES 6

Michelle-TalkTalk
Support Team
Message 1 of 7

Morning,

 

Thanks for the update 🙂

 

Thanks

 

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fr8ys
Community Star
Message 2 of 7

Pleased to be of help.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

KateMOC
First Timer
Message 3 of 7

I have now done a full factory reset and I'm recording again. Hopefully no more issues as I don't want a box that doesn't record. 

Thank you for helping 😀

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fre55die
Community Star
Message 4 of 7

Hi @KateMOC 

 

Just one thought, sometimes the Maintenance reset doesn't "take" first time so I should try it again before proceeding, just in case !!

If this has helped and solved your problem, please mark it as "Accepted Solution" from the 3 dot dropdown menu in the bottom right of this post so that staff or others do not spend time looking for alternatives. If you like the answer please feel free to click the "Like Button"
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Karl-TalkTalk
Support Team
Message 5 of 7

Hi KateMOC

 

Follow the advice from fr8ys and do let us know if this helps.

 

Thanks  

 

Karl. 

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fr8ys
Community Star
Message 6 of 7

Hi,

 

As you have tried the keep recordings option, the only option left is to do the full factory reset.

 

Yes, you will lose your recordings, but if you are eligible for a new box you will lose them anyway. Please note that if you are eligible for a new box, TalkTalk now only supply non recordable ones., So it's best to try all alternatives if recording is important to you.

 

Let us know how you get on.

 

You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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