Faster Fibre 150, no internet connection

[Lorela Hoxja]

Good evening,

I switched to faster fibre 150. The engineer came home today and installed everything.

after he left everything was working perfectly.

However at 11:45 the internet dropped and I can’t get it back on. The light is steady red now.

I’m working from home now and I’m a bit concerned I will not have Wi-Fi.

can someone advise please? 

[hosay299]

@Lorela Hoxja have u got it sorted out yet as could be a go live issue as was on the day of go live i am 150 customer from wednseday this week so hope to not have issue

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault. Have you now been able to connect since your last post?

Thanks