on 23-08-2020 09:23 PM
I'm having problems with my YouView box and it's internet connection. I'm using Powerline adapters, I've gone through all the troubleshooting, resets, read forums and my diagnosis is that one or both is faulty..... The one connected to the modem doesn't even maintain a power on light...... How do I go about getting replacements?? Mark
on 24-08-2020 01:46 PM
Can you please add your home phone number or Account number to your Community Profile.
We will not attempt to call you, this is so we can locate your account and run tests on your line if required. We will then reply via this Community.
If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you. Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.
Please post back on this thread when this has been done..
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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