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Fibre 35 / TV Box

palmerjonathan33
Popular Poster
Message 11 of 11

I recently upgraded to Fibre 35, should I receive a TV box at some point? I've had a Welcome to TalkTalk TV email but nothing else.

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10 REPLIES 10

Message 1 of 11

Hi palmerjonathan33

 

Sorry for the delay.

 

Yes that is correct. if you choose not to add the 4.00 charge then there would be a charge for the box.

 

TalkTalk TV has always been great value, packed full of inclusive features, and now we've made it even better. You'll now get new benefits so you can enjoy even more brilliant TV, and we're still providing you with the shows and channels you love in place. All this for just £4 a month.

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Message 2 of 11

Thanks @Debbie-TalkTalk , just been on a call with Loyalty Team. I'm more confused now!

After upgrading to Fibre 35 I received an email saying my TalkTalk TV is now "ready to go", with details of how to use my TV Box.

I don't have the TV Box so assumed it would be on it's way. But after a call with the Loyalty Team and online chat with support I've either got to add £4 a month to my package and/or pay £25 for the box.

It doesn't say this on the talktalk website, just that it's included. 

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Message 3 of 11

@Debbie-TalkTalk I've just found out it's £25 for the box, is that right?

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Message 4 of 11

Hi palmerjonathan33

 

There should be a Live Chat option at the bottom of the page.

 

You can also call our Customer Loyalty Team during Business hours on 03451720046.

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Message 5 of 11

Hi @Debbie-TalkTalk, just on talktalk.co.uk now, how do I contact them?

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Message 6 of 11

Hi palmerjonathan33

 

How are you getting on, have you contacted our Loyalty Team?

 

Thanks

 

Debbie

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Message 7 of 11

I'll contact them, that would make sense about not everybody wanting one.

Message 8 of 11

Well I think so, they don’t just send them out to one and all, not everybody wants them. I would contact the customer loyalty team when they are back tomorrow,

Message 9 of 11

No - should I have done?

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ferguson
Community Star
Message 10 of 11

Did you order one specifically?

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