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Hauwei DN372T Issues

Sjvail27
Conversation Starter
Message 4 of 4

We cannot play recordings with this box even after numerous resets. They will record ok for a few days, then some recordings fail and the rest will not play. We have reset to Factory Settings using the box menu ( hold in + and - buttons on start up) not deleting recordings which worked once, then deleting recordings with Factory reset which worked for a few weeks then it all stopped again. All updates are installed there is over 50% disc space left and it has started again. Any more ideas? this is becoming a bore.

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3 REPLIES 3

Message 1 of 4

Hi

 

we can issue a replacement box however it will be a non recording box as we stopped providing these 18 months ago,

 

Thanks  

Karl. 

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Sjvail27
Conversation Starter
Message 2 of 4

 This is the main TalkTalk Freeview box. So if they are not replacing them what do you do. We are only 6 months into a renewed contract. Will have to try and contact them if there are no other fixes. Though livechat is hard to find theses days.

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ferguson
Community Star
Message 3 of 4

Devices do fail I'm afraid and judging from what you have told us yours has reached the point of no return. TalkTalk can provide a replacement of sorts if you are a TV subscriber, but they have long since stopped providing recording boxes. 

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