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Huawei Talktalk record box jammed

First Timer

I have a problem which has become progressively worse on my talktalk record box. The programmes freeze and I get no access to the guide, players, apps or other features unless the box is turned on and off via the button on the back.  This is now required every time I turn on the box and try to watch something and it sticks after only a few minutes and mid-way through a programme. 


Ive tried the reset via the hidden service menu and it's made no difference.  It took me four goes even to manage this without the box jamming.


How can I get a replacement box please?