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Huawei YouView Plus box not working

Richard-E
Popular Poster
Message 6 of 6

 

•  My Huawei YouView Plus box is completely dead. I have tried the power on/off button, the Standby button and a different powerline adaptor but nothing brings any lights on and the message on the TV screen says "No signal".

•  My Huawei YouView box works perfectly using the same power-line adaptor, power supply and TV.

•  Do I have to buy a new YouView Plus box? 

Richard Entwistle
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5 REPLIES 5

Message 1 of 6

You're Welcome 🙂

 

Regards 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Richard-E
Popular Poster
Message 2 of 6

Hi Karl

Thank you; I look forward to receiving it.  😊

Richard

Richard Entwistle
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Message 3 of 6

Hi

 

I'll get a Lite box out to you.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Richard-E
Popular Poster
Message 4 of 6

Thanks, Karl

Can TalkTalk supply a Lite STB to replace my dead Plus STB or can I buy one from TalkTalk or another supplier? 

Regards

Richard

Richard Entwistle
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Karl-TalkTalk
Support Team
Message 5 of 6

Hi,

 

TalkTalk no longer provide a Plus box and now only provide the lite box (non recordable).

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

0 Likes