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For help with your TalkTalk TV box, channels and apps.

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Huawei Youview Box

First Timer
Message 4 of 4



New to TalkTalk TV and recently received my Youview box.


It’s painfully slow, lagging through menu options. Sometimes commands take 5-10 seconds to respond or it needs restarting. I’ve tried all the usual resets, unplug etc and it persists. Sometimes it just has zero response and is becoming frustrating. Thanks! 

MJYUK TalkTalk Customer

Support Team
Message 1 of 4

Hi mjyuk84


I'm sorry to hear this.


Have you tried a maintenance reset? How to find maintenance mode?


Community Star
Message 2 of 4

Hi @mjyuk84 

As@fr8ys  has said the staff will need your TT registered phone number to link your screen name to your account.


In the meantime it may be worth trying a factory reset from the main menu    :      Blue YV/Menu button on your remote > Up to the settings/cog wheel  > Factory reset in the menu which will format the hard drive and reinstall the operating sytsten and all the latest apps.

If this has helped and solved your problem, please mark it as "Accepted Solution" from the 3 dot dropdown menu in the bottom right of this post so that staff or others do not spend time looking for alternatives. If you like the answer please feel free to click the "Like Button"

Community Star
Message 3 of 4

You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here -
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Please post back when done.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).