on 05-03-2022 11:56 PM
New to TalkTalk TV and recently received my Youview box.
It’s painfully slow, lagging through menu options. Sometimes commands take 5-10 seconds to respond or it needs restarting. I’ve tried all the usual resets, unplug etc and it persists. Sometimes it just has zero response and is becoming frustrating. Thanks!
on 07-03-2022 09:42 AM
07-03-2022 02:26 AM - edited 07-03-2022 02:31 AM
As@fr8ys has said the staff will need your TT registered phone number to link your screen name to your account.
In the meantime it may be worth trying a factory reset from the main menu : Blue YV/Menu button on your remote > Up to the settings/cog wheel > Factory reset in the menu which will format the hard drive and reinstall the operating sytsten and all the latest apps.
on 06-03-2022 09:52 AM
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Please post back when done.