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Huawei Youview Box

mjyuk84
First Timer

on ‎05-03-2022 11:56 PM

Message 4 of 4

Hey

 

New to TalkTalk TV and recently received my Youview box.

 

It’s painfully slow, lagging through menu options. Sometimes commands take 5-10 seconds to respond or it needs restarting. I’ve tried all the usual resets, unplug etc and it persists. Sometimes it just has zero response and is becoming frustrating. Thanks! 

MJYUK TalkTalk Customer
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3 REPLIES 3

Debbie-TalkTalk
Support Team

on ‎07-03-2022 09:42 AM

Message 1 of 4

Hi mjyuk84

 

I'm sorry to hear this.

 

Have you tried a maintenance reset? How to find maintenance mode?

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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fre55die
Community Star

‎07-03-2022 02:26 AM - edited ‎07-03-2022 02:31 AM

Message 2 of 4

Hi @mjyuk84 

As@fr8ys  has said the staff will need your TT registered phone number to link your screen name to your account.

 

In the meantime it may be worth trying a factory reset from the main menu    :      Blue YV/Menu button on your remote > Up to the settings/cog wheel  > Factory reset in the menu which will format the hard drive and reinstall the operating sytsten and all the latest apps.

If this has helped and solved your problem, please mark it as "Accepted Solution" from the 3 dot dropdown menu in the bottom right of this post so that staff or others do not spend time looking for alternatives. If you like the answer please feel free to click the "Like Button"

fr8ys
Community Star

on ‎06-03-2022 09:52 AM

Message 3 of 4

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Please post back when done.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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