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Image output from youview box distorted

JJH2020
First Timer
Message 2 of 2

When viewing the menu or any free view and HD channels the image being displayed is lagging, showing a series of horizontal lines in columns across the majority of the screen. When the image is static the issue is not as bad.

 

I have reset, changed hdmi cables and tested separately to the box. Tv is working correctly and when using a fire stick no image issues are present. 

The box is 7 months old. Any ideas? 

Many thanks,

JJ

JJ
0 Likes
1 REPLY 1

Karl-TalkTalk
Support Team
Message 1 of 2

Hi


Can you try a Youview Maintenance Reset (Option 2: Keep Recordings).


Set the TV Box back up and see if performance improves.


Thanks


Karl. 

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