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Loss of HD Channels and Box Keeps Freezing

Richard309
First Timer

‎22-07-2020 03:17 PM - edited ‎22-07-2020 06:25 PM

Message 4 of 4

Hi

 

Been having trouble with my TalkTalk Box that keeps losing HD channels and also causes the box to freeze and requires me to reboot it everytime it does

 

I have tried to do factory reset but still have the same problem

 

Box seems to be faulty and wondering how i go abouts to getting a replacement one sent out 

 

Box type : Huawei DN360T

 

Thanks 

 

Richard 

 

 

0 Likes
3 REPLIES 3

Karl-TalkTalk
Support Team
In response to Richard309

on ‎23-07-2020 11:10 AM

Message 1 of 4

You're Welcome.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Richard309
First Timer
In response to Karl-TalkTalk

on ‎23-07-2020 10:59 AM

Message 2 of 4
Brilliant

Thank You So Much

Richard

Karl-TalkTalk
Support Team

on ‎23-07-2020 07:16 AM

Message 3 of 4

Hi

 

A replacement TV Box is on the way to you.

 

This should arrive within the next 48hrs.

 

Regards,

 

Karl.  

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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