I have found myself having to do this and the NowTV is hopeless, as I cannot access it properly. I just spent almost 2 hours on the phone to the supposed customer services number this morning without being able to resolve this and I am very unhappy.
I was sent a new box to replace one which had gone wrong, around the same time as being swapped to the Now TV Entertainment Boost. After nearly a month I still cannot access the Now TV package which I am paying for. Having taken ages to actually locate it on the TV (as my new box was sent with absolutely no instructions as to how the new remote works), I located the Now TV app and tried to get in to it to watch the programmes I'm being charged for. Having put in what I know is the correct user name and password - as I have used the same to sign into this forum! - I keep getting the message 'sorry, we did not recognise either your username or password'. I just keep getting directed back to the nowtv.com/talktalk website to supposedly either create an account or recall my user name and password. I am using the same username and password as I do here in order to try to sign in on the TV but it is simply not working. I am now completely unable to access stuff I am paying for.
Worse still, the customer service phone line was totally unable to help after 2 hours and I had to hang up after being bounced around various different agents who could barely speak intelligibly. I'm now looking for ways to get out of my contract as I am so dissatisfied with what is going on and the total lack of help.
