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Lost freeview channels

CathyB70
Team Player
Message 3 of 3

Since getting a new Youview box we have lost most of the Freeview channels on our Sony TV. We get the message No signal. Check your antenna is connected. It is. We have tried factory reset and that works except that all channels gone when we switch on again.

Cathy Blacklock
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2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Morning,

 

How are you getting on?

 

Thanks

 

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fr8ys
Community Star
Message 2 of 3

You need to select antenna out in the settings menu.

 

Select menu or the blue button from your TV remote

If you can see settings on the far right select this. If not and you have a cog wheel in the top right hand corner, Use the up arrow to select the cog and then Ok.

From here you should see on the 2 row of tiles a category called Picture and Sound. Select this.

Then you should see Antenna Out on the bottom row. Select this and turn the off to on. Then select done.

Your TV should now have a signal and show the channels.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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