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Much reduced volume on tv

Predator55
First Timer
Message 4 of 4

Received new replacement youview box and set up correctly. Now only able to hear TV if volume turned up to nearly max 60, before I only turned volume up to 26. Recordings are even quieter. I believe there is a fault with the box as I never had this trouble with the old one. Can someone at talktalk advise or arrange for new box to be sent please?

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3 REPLIES 3

Message 1 of 4

Hi

 

As when you first got the remote, you will need to enter the relevant code for the TV.

 

https://community.talktalk.co.uk/t5/Articles/TalkTalk-Remote-Control-Guide/ta-p/2204370

 

Thanks  

 

Karl. 

 

 

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Message 2 of 4

Thanks Karl. Much better volume, need to have TV vol up to max and control vol through remote control via Youview box 0-100%. Problem now is that Remote won't turn TV on and off as it used to, so I have to use the old tv remote as well. How do I rectify this. Thanks.

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Karl-TalkTalk
Support Team
Message 3 of 4

Hi

 

Did you turn the volume up to 100% on the TV box ? 

 

On remote, 

 

Press 1 & 6 together for 3 seconds – Red LED turns on.

 

Enter code : 9 8 1

 

This resets remote to control YouView Box, turn the volume to 100%.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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