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Multi Room

Anonymous
Not applicable
Message 14 of 14

Hello, Could an OCE kindly look into this for me.

 

The attached screenshot advises me to press the link button and chat to an agent regarding multi room. I chat to an agent and they say it will be available in 3 to 4 months time.

 

My question is why does

the button say “Add TalkTalk Multi-room?

 

Thanks Jon

 

EAE04E60-DC7C-4E36-BE4C-5F6D7B0BED9A.png

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13 REPLIES 13

Anonymous
Not applicable
Message 1 of 14

Good Morning. I had multiroom installed yesterday. The order has not become active at TalkTalk side which means the boost does not work together with the set top boxes.

 

I failed with live chat agent in having this activated. @Karl-TalkTalk could you kindly investigate/ chase up for me please. 

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Anonymous
Not applicable
Message 2 of 14
Yes. The box I purchased from ebay updated the other day.
Allowing me to watch the subscription on that. Just a shame that I cannot watch both at the same time.
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Message 3 of 14

Hi

 

Still no change to the multiroom situation, but a recent update to the boxes has meant that you can go to more TV and choose to make a box primary.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Anonymous
Not applicable
Message 4 of 14

@Karl-TalkTalk

 

Good Morning Karl any update to Multiroom.

 

Offshore agents on chat are still adamant Multiroom will not be availible anytime soon. 

 

Thanks. 

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Anonymous
Not applicable
Message 5 of 14
The agents on chat are still adamant multiroom will not be availible for the near future.
The agent recommended I contacted customer loyalty to be put forward as part of the trialist team.
I am already but not trialling multiroom.
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thomas1959
First Timer
Message 6 of 14

I bought a second box for my spare room, connected to router and it worked perfect. But then a message came up on my main TV to say we have detected a second box and I could only watch subscription channels on the main box. Its on the web site that I can order multi room and even gives prices but you cant suppy it ? why do you go to the trouble of adding this on your website when its not available.

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Message 7 of 14

Excellent, the product team can make any corrections to the online information.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Anonymous
Not applicable
Message 8 of 14

Screenshot_20180410-142230_Outlook.jpg

 

I received this back from the Trials Team. 

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Message 9 of 14

Nice!

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Anonymous
Not applicable
Message 10 of 14
Yeah. Nice steady 74 mbps. 😁
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Message 11 of 14

Hi

 

If you have fibre above 20mb then you will be able to get multiroom when available.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Anonymous
Not applicable
Message 12 of 14

Thanks for the reply. 

 

The statement on the website is misleading as it comes across that multi room is availible now and all you have to do is open up a chat box and chat with an agent to upgrade? 

 

However it is down to luck if the agent we chat with has had training yet or not.

 

I shall wait a month or 2 whilst TalkTalk roll this out across agents. 

 

I have Faster Fibre with speed boost so I should qualify. 

 

Best Regards. 

 

 

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Karl-TalkTalk
Support Team
Message 13 of 14

Hi

 

Multiroom is being rolled out over the coming month but may not be available to all as yet.  Agents are currently being trained around multiroom and when this is completed, all agents will hen be able to offer the service.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE