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Multi-room TV

talKcommunitY14
First Timer
Message 2 of 2

Flawed contact process I was asked to post this on here by trustpilot.

I've made one phone call to set up Multi-room TV. then 4 horrendous webchats. Your agents are trying to be so helpful. The whole process of speaking to the correct department is flawed and frustrating. If you read the transcripts you'll understand. I wrote a letter to head office weeks ago. Not even an acknowledgment. Still not got the service I require. Still don't know if I'll get the service I require as I don't know what I need and your agents don't know exactly what I need. I've never felt so frustrated in all my life.

All I want is Multi-room TV. I'm in a ground floor flat I have TalkTalk broadband and router in room 1. then there is a room 2 (2nd) bedroom then room 3 where I want a tv. I or the agents don't know if I require a hardwire to my broadband connection externally? a very long and difficult ethernet connection? or if I can use a Multi-room TV booster box (if there is one) being told there is. I don't know if it can be done by WiFi? I'm being asked all these questions. I don't know. I just want to be provided with the service I have requested..... I've now been asked what ethernet connection box I have as the engineer needs to know before I can make an appointment. It's one thing after another. Round and round, being told lots of different things. HELP.

 

I Had a further long webchat again yesterday. The Technical support advisor told me to call 08002300647 with information on my broadband connection box. Which I did only to be told TalkTalk no longer provide this service and haven't since February. I signed up for this in March given a live date of 31st March.

It's still advertised on the website. DOES ANYONE AT TalkTalk KNOW WHAT THEY ARE DOING. It's the worst service I have ever experienced. I must have spent 3 hours on phones or webchat then to be told this. A total disgrace.

Soul Stevo
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1 REPLY 1

Karl-TalkTalk
Support Team
Message 1 of 2

Hi

 

I do remember directing you to our Community on trust Pilot 🙂

 

Can you please add your home phone number to your 'Community Profile' so I can locate your account. Please post back here when this has been done so I can pick this up for you.

 

Thanks  

 

Karl. 

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