My TV - error message when trying to Update Apps

[XYZ123ABC]

Dear community,

I have tried to update my apps, on my talk talk TV plus box.

my box is connected by ethernet and when i check for the software up to to date the box confirms i have the latest update, however when I click to update the apps the box gives the following message.

We Can’t update your Apps

Please try again later or Visit

Talktalk.co.uk/tvhelp for help

Any ideas how to resolve this (the aforementioned message on the box provides no help at all)

[XYZ123ABC]

Hi Karl,

The apps are working okay, thank you.

[Karl-TalkTalk]

Hi

OK, are all apps working ok ?

Thanks  

Karl. 

[XYZ123ABC]

Hi Karl,

I performed a factory reset - keep recordings and then run the software update and the box no longer shows this message.

[Karl-TalkTalk]

Hi

The box will check for updates automatically overnight.  If there are no issues with the apps, then all should be good.

Thanks  

Karl. 

[XYZ123ABC]

Hi Ferguson,

The message on the box is very misleading.

The model number is DN372T

Component software 3.7.108
Manufacturer software 72.48.91

I am not concerned about any particular apps, however the box is always connected to broadband so it should receive the updates and be up to date.

[ferguson]

That can be a somewhat misleading message, it in fact suggests that you have no updates available.

Which box model/software version do you have? Are there any particular apps you are concerned about? If so let us know the version number.