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My You-view box will not record

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3 REPLIES 3
Hamish Turner
Chatterbox

My (relatively new) You-view box has been failing sometimes to record programs but ion the last 24 hours it has always failed to record any program.  Whenever I initiate recording either of a playing program or scheduled from the Guide, I get a "Recording failed" message at the MYTV screen.  Off air playing is working fine, so not obviously the antenna and already recorded programs play back fine also on demand over the internet is OK. I have no reason to think that the machine's software isn't up to date. What else is there to try?

J K H Turner
fr8ys
Community Star

Have you tried a soft reset? To do this hold the power button on the front for around 10 seconds and the box should restart. Alternatively, you can turn off from the back and power back on.

If this doesn’t work then have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

Hope it works but if not then please let us know and I’ll flag for further assistance.Hi,

 

 

Please remember to mark Solved Posts with Best Answer. Doing so helps others and saves OCE's time to look at unsolved topics. Thanks, Steve.
Hamish Turner
Chatterbox

Thanks .  The option for a Factory Reset keep recordings option seems to have worked.

J K H Turner
fr8ys
Community Star

That's good. If any further issues, please let is know.

Please remember to mark Solved Posts with Best Answer. Doing so helps others and saves OCE's time to look at unsolved topics. Thanks, Steve.