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NOW TV Code not received - ready for leaving!!!

Kirstyr89
Chatterbox
Message 12 of 12

I've been waiting for my NOW TV code to come through for days now to no avail. The loyalty team who did my upgrade have been utterly useless. Can somebody help me on how I get this resolved? Thanks 

11 REPLIES 11

Message 1 of 12

Hi

 

I'll chase this up for you.

 

Karl.

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 2 of 12

Hello how long will this take please? I am still awaiting this code. 

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Kirstyr89
Chatterbox
Message 3 of 12

Hello how long will this take thanks 

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Message 4 of 12

Hi Kirstyr89

 

I can see the problem, I'll ask our marketing manager to manually send a code to your registered email address.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

ferguson
Community Star
Message 5 of 12

Thanks again, hopefully that will help the support team to move this along when they pick this up.

Message 6 of 12

The £5 entertainment boost. 

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ferguson
Community Star
Message 7 of 12

OK, thanks for making that clear. Which particular membership are you after?

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Message 8 of 12

Yes I've tried via my account and still nothing has happened. 

ferguson
Community Star
Message 9 of 12

Have you tried via My Account?

 

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Kirstyr89
Chatterbox
Message 10 of 12

Thank you, I've updated my profile. 

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fr8ys
Community Star
Message 11 of 12

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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