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NOW TV Sky Cinema Pass

kate_strike
First Timer
Message 3 of 3

We recently received an email from Talk Talk suggesting that we subscribe to the NOW TV Sky Cinema Pass, instead of the existing TalkTalk TV Sky Cinema boost, reducing the price from £8.99 per month to £5.99.  We agreed to the new subscription and then received a second email, requesting the cancellation of the existing TalkTalk TV Sky Cinema boost.  

 

The email advised to log onto the new service, via the App on the Talk Talk TV Box.  We did so and were able to view the Entertainment channels.  When we tried to view a film, either from the Library or live, the system advised that we needed to sign up to a 7 day trial, followed by a charge of £14.99 per month going forwards.  

 

What is the point of the "upgrade" when the service is reduced?  We want to revert to the original service we were receiving.  

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2 REPLIES 2

Karl-TalkTalk
Support Team
Message 1 of 3

Hi Kate

 

Can you log onto Now TV via the website and check the pass that is showing.  Is it showing the Movie pass correctly, or the entertainment pass.

 

Will it also allow you to watch the movie correctly via the Now TV Website etc ?

 

Thanks  

 

Karl. 

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hosay299
Philosopher
Message 2 of 3

@kate_strike

Hi please finish of ur profile so one of the staff can help when get to ur topic.

 

the oce staff should reply soon with in a few days to a week.

 

A bite of info of Forum:
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time,(excluding weekends & limited cover on Bank Holidays).  The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:- Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

please do not post any personal info on here as full public 

Hope that help Regards Joe
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