on 18-05-2022 05:56 AM
Help turned the new 4k box on this morning and having problems with the remote control. When trying to select anything its skipping forward as if you've got your finger on the button even through I haven't. Very hard to select anything when each press its skipping forward 4 or 5 steps. I have tried resetting the box and I've taken the batteries out of the remote nothing has worked
on 18-05-2022 08:30 AM
I'll get the box replaced for you and see if this helps. Please return the fault box in the returns bag provided.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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