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New TV Box

First Timer

Hi All,


Been a Talk Talk account holder for nearly 18 months. Over the last 6 months I've been having problems with having to reset the box back to factory settings - thus losing all my recordings.


Yesterday I complained to Talk Talk and they agreed to send me out a new TV box.


The old TV box is a 372T but todays replacement is a 360T. I assume the 360T does not record programmes as channels that I am trying to record come up with an error stating non non-demand programs cannot be added to MyTv.


I've already lambasted TalkTalk yesterday over failings with their service - I would hate to have to do this again later today!

Community Team - TT Staff



Can you please add your home phone number or Account number to your Community Profile. 


We will not attempt to call you, this is so we can locate your account and run tests on your line if you are reporting a fault.


We will then reply via this thread in our Community with any further advice or next steps.


If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you.  Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.


Please post back on this thread when this has been done.





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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.