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Need help?

New TV box needed

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1 REPLY 1
Gabriella111
First Timer

My box is quite old and I have had problems for a while (lost channels, not recording, not coming on, very slow) and I kept re-booting.

 

It has now stopped working completely and it will not turn on at all despite many efforts.

How do I get a new box?

Gabriella

 

OCE_Karl
Community Team - TT Staff

Hi

 

Can you please add your home phone number or Account number to your Community Profile. 

 

We will not attempt to call you, this is so we can locate your account and run tests on your line if required. We will then reply via this Community.

 

If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you. Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.

 

Please post back on this thread when this has been done..

 

Thanks

 

Karl.  

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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