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New You view box received but no remote included will my old 7 year old remote work.

Gareth381
First Timer
Message 3 of 3

I did not order a new box, I queried as to why I had got it and was told it was a goodwill gesture for a long time customer. When I unpacked it, there was no remote control included. The picture of the remote control on the instructions looks totally different to the one I presently use with my existing 7 year old box. Will the old remote work with the new box. I am reluctant to try it yet as I have numerous recorded programmes still to watch on my old box.

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2 REPLIES 2

Karl-TalkTalk
Support Team
Message 1 of 3

Hi

 

Old remote will work, but any issues, just let me know.

 

Thanks  

 

Karl. 

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Mikem
Support Team
Message 2 of 3

Hi @Gareth381,

I hope you had a good weekend. Probably a good opportunity to catch up on your old recorded programmes.

I'm glad to hear you have received a new TV box. I'm sure your old remote will work with your new TV box but just in case I will pass this onto the team to take a look and see if our latest version would be better for you. 

You might find the article TalkTalk Remote Control Guide  useful too.

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