on 27-03-2020 03:44 PM
I did not order a new box, I queried as to why I had got it and was told it was a goodwill gesture for a long time customer. When I unpacked it, there was no remote control included. The picture of the remote control on the instructions looks totally different to the one I presently use with my existing 7 year old box. Will the old remote work with the new box. I am reluctant to try it yet as I have numerous recorded programmes still to watch on my old box.
on 30-03-2020 02:15 PM
Old remote will work, but any issues, just let me know.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 30-03-2020 11:47 AM
I hope you had a good weekend. Probably a good opportunity to catch up on your old recorded programmes.
I'm glad to hear you have received a new TV box. I'm sure your old remote will work with your new TV box but just in case I will pass this onto the team to take a look and see if our latest version would be better for you.
You might find the article TalkTalk Remote Control Guide useful too.