New box losing channels again

[Whyme2]

A replacement recording box arrived after Christmas (ordered mid December but that's another TT story) When it arrived we had to scan channels 3 times. Now it has lost channels and we had to do another reset. It also does not link to apps correctly. We had none of these issues with the old box, it just wouldn't respond to the remote . Is it true TT are no longer sending out recording boxes? What do we do?

[Karl-TalkTalk]

 Hi

TalkTalk no longer provide a recordable box as the focus is now more on streaming services.

To remove any part of a package from your account, you can give our customer loyalty teams a call and this can be done for you.

Have you also tried retuning the box with no aerial connected, then a retune with the aerial connected.

Thanks  

Karl.

[Whyme2]

Other tvs all ok. The TV box is hardwired to router.  If these faults continue I will have to buy a recording box (thanks TT for nothing). I will also wish to cancel that part of my contract as it is not meeting 'fit for purpose'.

My thank you to TT in "chatterbox" was ironic by the way. 

What reason do TT have for discontinuing the recording boxes?

[ferguson]

Yes it is true that TalkTalk no longer send out recording boxes. Do your other TVs pick up signals OK via your aerial? I am not sure what you mean when you say it does not link to apps correctly, is your box connected to your router directly by ethernet cable, or otherwise?