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New box needed

Hemo-Fox
Team Player

on ‎06-09-2020 01:55 PM

Message 5 of 5

Hi, we’re trying to access the Now TV app but it says “NOW TV is no longer supported on this device” and that I need a new, upgraded box.

 

please can one be sent out to me?

 

kind regards 

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4 REPLIES 4

Karl-TalkTalk
Support Team
In response to Hemo-Fox

on ‎15-09-2020 10:17 AM

Message 1 of 5

Hi

 

A replacement TV Box is on the way to you that will work with the Now TV app.

 

This should arrive within the next 48hrs.

 

Regards,

 

Karl.  

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Hemo-Fox
Team Player
In response to Karl-TalkTalk

on ‎11-09-2020 08:24 PM

Message 2 of 5

Hi Karl, thanks for responding, I’ve updated my account information, thanks

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Karl-TalkTalk
Support Team

on ‎07-09-2020 10:31 AM

Message 3 of 5

Hi Hemo-Fox

 

Can you please add your home phone number or Account number to your Community Profile. 

 

We will not attempt to call you, this is so we can locate your account and run tests on your line if required. We will then reply via this Community.

 

If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you. Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.

 

Please post back on this thread when this has been done..

 

Thanks

 

Karl.  

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

fr8ys
Community Star

on ‎06-09-2020 09:29 PM

Message 4 of 5

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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