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New tv box

Suzyscott81
First Timer

on ‎26-04-2020 05:33 PM

Message 7 of 7

HI.  Please could anyone offer some guidance.  My talk talk TV box is water damaged and as such is not fully functional. Anyone know how to order a new one and how much this would cost. Can't seem to find an answer online.  Many thanks for any help.

Susan Scott
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6 REPLIES 6

Karl-TalkTalk
Support Team
In response to Suzyscott81

on ‎31-05-2020 02:11 PM

Message 1 of 7

Excellent, thanks for confirming.

 

Regards,

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Suzyscott81
First Timer
In response to Karl-TalkTalk

on ‎31-05-2020 12:24 AM

Message 2 of 7
All received and working great thank you
Susan Scott
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Karl-TalkTalk
Support Team
In response to Suzyscott81

on ‎07-05-2020 08:35 AM

Message 3 of 7

Hi

 

i'll get a TV Box out to you.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Suzyscott81
First Timer
In response to Karl-TalkTalk

on ‎01-05-2020 08:42 PM

Message 4 of 7

I've put my home number on. Thank you 

Susan Scott
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Karl-TalkTalk
Support Team

on ‎29-04-2020 04:00 PM

Message 5 of 7

Hi

 

Can you please add your home phone number or Account number to your Community Profile so I can locate your details.

 

If unsure of your phone number, simply dial 17070 from your land line phone and this will confirm the number for you.

 

Please reply when this has been updated.

 

Thanks

 

Karl.  

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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fr8ys
Community Star

on ‎26-04-2020 05:54 PM

Message 6 of 7

Hi,
I've escalated to the OCE for you.
For a quicker reply can you please ensure you have your personal information up to date in your profile. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profileersonal-info
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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