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New tv package

Mscktcmrc
First Timer
Message 2 of 2

My parents have just upgraded to 65/calls/tv package. The broadband has gone live but they’ve not received a tv box. Is this sent automatically? Previously they had basic broadband and phone line so they’ve not previously had a box. 

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Karl-TalkTalk
Support Team
Message 1 of 2

Hi

 

A TV box is only sent if specifically requested when placing the order, and it is added for a one off charge of £25.

 

If no box was specifically requested and added to the order, then none would be sent. If you call our customer loyalty teams directly, then they can add this to the order.

 

Thanks  

 

Karl. 

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