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No Entertainment Boost channels or catch up

Lianne H
First Timer
Message 9 of 9

Hi, my Talktalk entertainment boost channels won’t play. Get a message saying something is a problem with my broadband and error code ipc6023. There isn’t a broadband issue as my players such as iPlayer work fine through the box. Also cannot watch any catch up programmes even though the series are showing. Says somethings gone wrong and gives error code ttg-250. Recorded and watched a programme on Sky Witness last night and am able to watch that in recordings so it was all ok 24 hours ago. I had restarted my router and tv box but all is the same. Hoping someone can help. Thanks Lianne

8 REPLIES 8

Message 1 of 9

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Lianne H
First Timer
Message 2 of 9

Hi Karl,

Its all working fine now. Thank you so much. Such a brilliant service. That was so much simpler than having to go through customer services! I’ll definitely be using the community posting again if I have issues. Have a great weekend. Lianne

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Message 3 of 9

OK, No Problem.

 

Karl

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Lianne H
First Timer
Message 4 of 9

Thank you. I will try when I get home from work and let you know. 😊

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Message 5 of 9

Hi Lianne, 

 

All looks ok from this side.  I've removed the registered TV Box from the system.

 

Go to MORE TV and choose some on demand content as this will register the box again and set the correct content flag from the server.

 

Try some of the channels and see if they play back ok, then try some of your recorded content.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Lianne H
First Timer
Message 6 of 9

hi Karl,

I’ve. added my landline to my community profile. Sorry, I’m new to all this! Thanks

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Renba
Conversation Starter
Message 7 of 9

@Lianne H 

Hi, I am having the same issues as you at the moment. For me, this problem occurs 2/3 times a year. Not once has it been an issue with the equipment in the house it is either the broadband /Talk Talk's Connection/ Third Party Vendor.

The admin here in the community investigate / run tests and sort the issue out.  

Karl-TalkTalk
Support Team
Message 8 of 9

Hi

 

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

0 Likes