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No Internet

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3 REPLIES 3
Moolie5
Visitor

Hello. My tv box is not connecting to the Internet. My nephew connected the TV box and router directly and it worked again and then retried with the powerlines and it would not connect again. So it is connected with a cable at the moment but it is not ideal as it is a trip hazard. Could I have some replacement powerlines to try please? Thank you.

(I had help to write this, I'm 85)

OCE_Karl
Community Team - TT Staff

Hi @Moolie5

 

A replacement set of adapters are on the way to you.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Moolie5
Visitor

Thank you @OCE_Karl 

OCE_Karl
Community Team - TT Staff

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE