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No lights on adapter

Handyman15
First Timer
Message 4 of 4

One of my adapters has no lights and have tried to reset and pair with no joy

Huawei pt 200av adapters 

cheers for any help?

Roy
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3 REPLIES 3

Karl-TalkTalk
Support Team
Message 1 of 4

Hi Handyman15

 

A set of adapters is on the way.

 

Karl

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Message 2 of 4
Thanks. The matter has been dealt with.
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KeithFrench
Community Star
Message 3 of 4

I assume that this is a powerline adapter & that you purchased it from TalkTalk?

 

I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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