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No tv box delivered

nroberts23
First Timer
Message 4 of 4

Recently purchased the future fibre 150 package with talk talk and decided to add tv for £4 a month extra. Installation day rolls around and the kit for installation arrived 1 day previous, eero 6 box but no tv.

 

thought nothing of it until openreach said that it was nothing to do with them and needed to contact talk talk. After line activation I looked at my account and can see no evidence of the £4 monthly charge or evidence of it being scheduled for delivery with my eero router.. 

 

is this a common glitch or what?

Neal
0 Likes
3 REPLIES 3

Message 1 of 4

Hi

 

The 4K TV Box option is showing on your account however the account is showing as inactive at the moment.  Once the account moves to Active, then the TV Component will dispatch.

 

Thanks

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 2 of 4

Hi Karl, have added my talk talk acc number to my profile, thanks for your help

Neal
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Karl-TalkTalk
Support Team
Message 3 of 4

Hi

 

Can you add a home phone number or account number to your cli so I can locate your details and take a look.

 

A TV box is not usually dispatched until after the account goes live, but I can take a look.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE