TV Support

For help with your TalkTalk TV box, channels and apps.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not Recording Terrestrial When Watching Amazon Prime Live

PurleyLion
First Timer
Message 2 of 2

Youview recordings made when viewer watching Amazon Prime, register the recording has been made, date and time but when the recording is played the picture is black.

 

This has happened a couple of times and is clearly a ‘bug’ with Youview software, box or TalkTalk.

 

Can someone communicate this to TalkTalk for them to rectify?

 

Thank you.

 

0 Likes
1 REPLY 1

Karl-TalkTalk
Support Team
Message 1 of 2

Hi

 

Can you try a Youview Maintenance Reset  and set the box back up, then test again and see if this still happens.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

0 Likes