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Now TV Sky Sports boost not working on my TV

Bristolhomer
First Timer

on ‎11-09-2020 11:53 AM

Message 4 of 4

Hi, I got a boost last night and I got an error saying 'subscription channel unavailable'. I came on here and another customer kindly recommended pressing enter twice, which I did which fixed it. However, today it is not working again. It just takes me to a page telling me to buy a Now TV pass. What do I do please? I bought the pass because I want to watch the cricket which starts shortly. Thanks!

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3 REPLIES 3

Karl-TalkTalk
Support Team
In response to Bristolhomer

on ‎15-09-2020 09:38 AM

Message 1 of 4

Hi


Can you try a Youview Maintenance Reset (Option 2: Keep Recordings).


Set the TV Box back up and see if the app will log in.

 

Thanks


Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Bristolhomer
First Timer

on ‎11-09-2020 03:05 PM

Message 2 of 4

I can long in on my laptop and phone. The TV does not work. I have rung 6 times (!) and after the last 50 min call was told someone would call me back on Tues or Weds!!!

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Karl-TalkTalk
Support Team

on ‎11-09-2020 01:10 PM

Message 3 of 4

Hi

 

Are you signed in on the app ?

 

Can you check your username / password works ok on another device for Now TV ?

 

Check if any passes are showing.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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