cancel
Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

Now tv box not working

Reply
8 REPLIES 8
Sue07
Popular Poster

Hi

as you can see I’m a newbie. So my box has stopped working completely I have read the messages and it seems that a new box is the answer but i can’t find a contact to ask for this on the website it keeps coming back to the community 

thanks

Sue
fr8ys
Community Star

Do you mean the Now TV app on the box? Can you confirm your model number too please. You can find this under device in the settings menu.

 

You are in the staff's queue For a response.

For a quicker reply can you please ensure you have your personal information up to date in your profile. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

If you are unsure of your phone number, you can find this in My Account or dial 17070 from your land line phone and this will confirm the number for you.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps others and saves OCE's time to look at unsolved topics. Thanks, Steve.
Sue07
Popular Poster

Sorry thought you would be notified when there is a reply no it’s the plug in now view tv box isn’t working . At all. The model number is DN360T

 

Sue
fr8ys
Community Star

@Sue07 can you update your profile please for more help.

 

Thank you.

Please remember to mark Solved Posts with Best Answer. Doing so helps others and saves OCE's time to look at unsolved topics. Thanks, Steve.
Sue07
Popular Poster

Ok done

thanks

Sue
fr8ys
Community Star

I can't see your information, but your avatar is not showing your information as complete.

 

could you check please that the information has been saved. Thanks.

Please remember to mark Solved Posts with Best Answer. Doing so helps others and saves OCE's time to look at unsolved topics. Thanks, Steve.
OCE_Karl
Community Team - TT Staff

Hi Sue07

 

Can you please add your home phone number or Account number to your Community Profile so I can locate your details.

 

If unsure of your phone number, simply dial 17070 from your land line phone and this will confirm the number for you.

 

Please post back on this thread when this has been done..

 

Thanks

 

Karl.  

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Sue07
Popular Poster
I have filled the requirements you need
Thanks
Sue
OCE_Karl
Community Team - TT Staff

Hi

 

I'll get the box replaced for you.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE