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Old DN370 Getting slower and sloooowwerr.

John-F
First Timer
Message 6 of 6

I have one of the original DN370T variant 001 boxes.

It has been getting increasingly slower to respond to any commands.

Navigating channels is a joke, you have to wait 30 seconds to see which channel it is going to finally end up on.

I have done all the resets and reboots. this problem is permanent.

It also regularly freezes when fast forwarding recordings.

Is there any chance of an upgraded box and handset please. 

OAP on the Run
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5 REPLIES 5

Message 1 of 6

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 2 of 6

Thanks Karl, Your A Star

OAP on the Run
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Message 3 of 6

Hi

 

i'll request one is sent.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Message 4 of 6

Hi Karl

Thanks for that,

Will I also get a new remote,

as the one we have is well worn out after 14 years of stick.

OAP on the Run

Karl-TalkTalk
Support Team
Message 5 of 6

Hi

 

A replacement TV Box is on the way to you.

 

This should arrive within the next 48hrs.

 

Regards,

 

Karl.  

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE