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On demand not playing

Myamay
First Timer
Message 4 of 4

I have a newly acquired TT Youview box. However I can only get BBC on demand. ITV, Ch 4 & 5, UKTV only play pre program adverts then error messages are displayed. For example with ITV the message commences with "There was a problem playing your video". All wire connections are secure, WiFi is fibre 35 & strong, aerial is ok. TV is Sony Bravia, about 14 yrs old. Available Help/support from TT to individual on demand providers not useful. 

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3 REPLIES 3

Message 1 of 4

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Myamay
First Timer
Message 2 of 4

Thank you Karl. I have reset & can now watch TV on demand

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Karl-TalkTalk
Support Team
Message 3 of 4

Hi


Can you try a Youview Maintenance Reset (Option 2: Keep Recordings).


Set the TV Box back up and see if performance improves.


Thanks


Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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