on 03-02-2019 12:18 AM
Neither BBC or ITV players via you view box will play. Can find programmes and looks like are working but ater a few mins doing nothing cuts out then reverts back to previous channel ie normal tv. Haven't had problems previously, wifi is fine and can use both on other devices, any ideas?
on 04-02-2019 10:55 AM
Try a Youview Maintenance Reset (Option 2: Keep Recordings).
Please note any future scheduled recordings will be lost and will have to be rescheduled.
Set the box back up and let it update. Try the players again and see if they work without any problems.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE