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Picture keeps breaking up

joanna258
First Timer
Message 5 of 5

My picture keeps cutting off  to a black screen and coming back on a few seconds later or sometimes minutes at a time.  You can't watch any programmes and its getting worse.

I thought it was the power lead which was faulty but have tried a new one and it still doesn't work so I think it must be a fault with the actual you view box.

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4 REPLIES 4

Message 1 of 5

Hi joanna258

 

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

 

Thanks  

 

Karl. 

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Gliwmaeden2
Community Star
Message 2 of 5

For staff to follow up, @joanna258, please complete your community forum profile details. This is so they can identify your account and your address in case you need replacement equipment etc.

 

It's important to add your Talktalk landline number by going via your avatar/name; settings; launch profile wizard. 

Gliwmaeden2, a fellow customer.
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joanna258
First Timer
Message 3 of 5

I've tried all these but still not working 

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fr8ys
Community Star
Message 4 of 5

Have you tried a soft reset? To do this hold the power button on the front for around 10 seconds and the box should restart. Alternatively, you can turn off from the back and power back on.

If this doesn’t work then have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset from the settings menu. You will lose your recordings but you may be asked to do this before the OCE look at other alternatives.

Hope it works but if not then please let us know and I’ll flag for further assistance.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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