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Poor TV signal quality

RJM289
Popular Poster
Message 18 of 18

Some channels have a signal quality of 78% and are fine. Most are 60% and the picture breaks up. These Freeview channels are fine when TV connected directly to the aerial.

Have tried factory reset, retuning without aerial then retuning with aerial. Still have the same issues. Been happening for a while now.

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17 REPLIES 17

Message 1 of 18

Hi

 

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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RJM289
Popular Poster
Message 2 of 18

Hi Karl, Have checked channels 1 and 236 and signal strength and quality are as previously advised and picture is stable. The new box appears to have done the trick. My only observation is that scanning does not pick up any HD channels. Doesn't bother me as I can't tell the difference in picture quality anyway. (Might have to invest in a new pair of specs). Will close this post. Thanks again 

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Message 3 of 18

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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RJM289
Popular Poster
Message 4 of 18

New TT box received and set up. Signal strength now up at 57%. Signal quality for channel 236 is 68% and appears stable.  Fingers crossed problem is solved. Will close post in a couple of days if all goes well. Thank-you both for your help.

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Message 5 of 18

Hi

 

OK, it's on the way to you.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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RJM289
Popular Poster
Message 6 of 18

Number added

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Message 7 of 18

Hi

 

OK, please add your home phone number to your 'Community Profile' so I can locate your details.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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RJM289
Popular Poster
Message 8 of 18

Hi Karl, I'd be happy to try a new TV box.

 

Thanks

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Message 9 of 18

Hi

 

We can try another TV Box, would you like to try this ?

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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RJM289
Popular Poster
Message 10 of 18

Hi fre55die & Karl, All channels are fine when connected direct to the aerial. When via the TT box the signal strength is always around 54% for all channels that I've checked. The picture quality for channel 1 is around 80% and picture is fine. Channel 236 has been dropping again closer to 60% and picture breaks up.

I have asked all of my neighbours if they are having issues with the communal aerial. So far no complaints. They either watch direct via the aerial or have cable TV. We are self managed and doubt folk will be prepared to pay for an aerial that may only be an issue for me.

If TalkTalk can't solve this then I would rather consider cable TV than pay for aerial maintenance. 

Thanks for your help so far. If there is nothing else I can try I will close this post in a couple of days and review my contract when due for renewal.

Cables have recently been laid in my area - post code G73 - and I believe TalkTalk have or will have access to them. My property already has access to Virgin cables.

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Message 11 of 18

Hi @RJM289  That does sound like good news although 54% isn't great, what is it for BBC1? When I lived in a block of flats I had a similar erratic problem and I asked the "block" managers to get their Aerial company out and they discovered that over time the aerial had become slightly disalligned and that the "booster" distribution unit to the block was on it's last legs and wasn't working properly and not working at all for some of our flats, so it may be worth having a chat to them.

If this has helped and solved your problem, please mark it as "Accepted Solution" from the 3 dot dropdown menu in the bottom right of this post so that staff or others do not spend time looking for alternatives. If you like the answer please feel free to click the "Like Button"
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Message 12 of 18

Hi

 

Ok, No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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RJM289
Popular Poster
Message 13 of 18

Hi Karl, when I retuned yesterday 99 tv channels were picked up. Today after returning again 126 have been picked up and the two that I'd noticed were missing are now back. Have scrolled through and picture quality appears stable. While the problems with the TT box persisted I had no issues with my main or spare TV when connected direct to the aereal.

Don't know what the cause or the solution to my issues were but for now all is good. If still all ok I will close this thread tomorrow morning. 

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Message 14 of 18

Hi

 

Have you connected the aerial direct to your TV and does this show all channels ?

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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RJM289
Popular Poster
Message 15 of 18

Today all available channels are stable. Haven't had time to go through all of them but channels 81 and 236 have disappeared altogether. These two had a poor reception. No HD channels are available. They became unwatchable some time ago.

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Message 16 of 18

Hi fre55die,

Signal strength for all channels I have checked are around 54%. We have a communal aerial and no-one else appears to have issues.

Having read old threads it appears some customers needed a new TT box. Not sure if that's my issue.

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fre55die
Community Star
Message 17 of 18

Hi @RJM289 

 

What signal strength does your TV show as receiving ? Whilst the tuners on the TT box can be a bit sensitive, this usually does indicate that your aerial needs attention on either direction or something else, I should get a specialist LOCAL aerial expert in to check it out.

If this has helped and solved your problem, please mark it as "Accepted Solution" from the 3 dot dropdown menu in the bottom right of this post so that staff or others do not spend time looking for alternatives. If you like the answer please feel free to click the "Like Button"
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