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Poor Youview Freeview signal

Hiltophouse
Super Duper Contributor
Message 8 of 8

Been having some Freeview picture issues over recent weeks and only just got around to trying to troubleshoot. 

It seems if I discconect the RF pass through cable the picture/signal is more stable. Anybody know why this would be the case and I can avoid it? 

I want to pass the aerial signal onto the TV tuner so not wanting to leave it out. 

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7 REPLIES 7

Message 1 of 8

ok, No Problem 🙂

 

Karl 

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 2 of 8

Thanks Karl, I'll bear with it for the moment (as have lots of recordings!), but it gets worse I'll get back in touch. 

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Message 3 of 8

Hi Hiltophouse

 

We could swap out the box for you, but this would mean losing an recordings.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 4 of 8

@Karl-TalkTalk I've tried another cable and I have the same results. If get picture breakup, if I remove the cable for the pass through it resolves the problem. 

 

@fre55die Yes, pass through is enabled

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fre55die
Community Star
Message 5 of 8

Hi @Hiltophouse

 

I know that this sounds obvious but have you enabled the RF PASSTHROUGH in settings ? YV button > Settings > Picture & Sound >Antenna Out . As by default this now sets to off.

If this has helped and solved your problem, please mark it as Best Answer so that staff or others do not spend time looking for alternatives.
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Karl-TalkTalk
Support Team
Message 6 of 8

Hi Hiltophouse

 

Are you able to test another cable from the RF out incase there is any fault or internal break with the cable that could be causing disruption ?

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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KeithFrench
Community Star
Message 7 of 8

I will ask one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TT will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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