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Power Line Adapter (PLA) is making a loud buzzing noise!

sdelasal
Popular Poster
Message 1 of 9

This setup is at my 84yr old mothers place - PLA's are used to get the wifi into the lounge from the router in the front of the house. The setup has worked pretty well. However, now one of the PLAs is putting out a loud objectionable buzzing noise.  How do I get a replacement unit?  Is it safe to leave it plugged in and active in this state?  thanks. Steve

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8 REPLIES 8

Gliwmaeden2
Community Star
Message 2 of 9

Staff will be back on here during business hours,  @sdelasal.

Gliwmaeden2, a fellow customer.
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Karl-TalkTalk
Community Team - TT Staff
Message 3 of 9

Hi Steve

 

Please check the phone number you have put on your 'Community Profile' , it is to an old disconnected account.

 

Thanks  

 

Karl. 

 

 

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 4 of 9

profile number updated.

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Karl-TalkTalk
Community Team - TT Staff
Message 5 of 9

Hi

 

A set of replacement adapters are on the way.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Message 6 of 9

great, thanks - until replacement arrives,  is it okay to leave the buzzing one plugged in?

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Karl-TalkTalk
Community Team - TT Staff
Message 7 of 9

Hi

 

Check the adapter is not getting hot.  If it's not then it should be ok to use until the new ones arrive.

 

 

Thanks  

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Message 8 of 9

thanks for that. They arrived and have been installed so normal service has resumed.

Karl-TalkTalk
Community Team - TT Staff
Message 9 of 9

Excellent.  Thanks for letting me know.

 

Regards,

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE