TV Support

For help with your TalkTalk TV box, channels and apps.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Powerline Adapter Stopped Working

PCK13
First Timer
Message 6 of 6

One of my powerline adapters has stopped working, no lights at all! So I have no internet connection to my TV.  I have tried all the things listed including reset but it's still not working.  How can I get a replacement please? Many thanks.

0 Likes
5 REPLIES 5

Message 1 of 6

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

0 Likes

PCK13
First Timer
Message 2 of 6

That's brilliant. Many thanks Karl

0 Likes

Message 3 of 6

Hi

 

I'll get a set of adapters out to you.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

0 Likes

PCK13
First Timer
Message 4 of 6

Hi Michelle, Yes, I've been through all those steps but still not getting any lights on the adapter.  The adapters are PT200av. Thanks

0 Likes

Michelle-TalkTalk
Support Team
Message 5 of 6

Morning,

 

Just to confirm, have you had a look at all the suggestions in the below Help Guide?

 

Fix a problem with your Wireless Powerline Adapters

 

Thanks

 

0 Likes