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Powerline Adaptors

Elizabeth28
Chatterbox
Message 9 of 9

Hi

My parents have a Talk Talk TV box, however they have been unable to watch catch up due to the powerline adaptors not working.  I've tried all the recommended trouble shooting points but think they are too old to get going again, the adaptors that is, not my parents.  Can you please confirm how to order a new set for them as they are now housebound.

Kind regards J

Jo-Ann Richardson
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8 REPLIES 8

Message 1 of 9

You're Welcome 🙂

 

Regards 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Elizabeth28
Chatterbox
Message 2 of 9

Received, thank you Karl, two very happy parents!!

Regards Jo

Jo-Ann Richardson

Message 3 of 9

Hi

 

Adaptors are now on the way.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 4 of 9

Thank you Karl

I have now updated my parents account number and telephone number.

Kind regards J

Jo-Ann Richardson
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Message 5 of 9

Hi

 

Can you check the account number you have added, I'm showing an account in another name when checking.

 

Alternatively add there home phone number so I can locate the correct account.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 6 of 9

Hi, I have included my parents account number in my account profile notes, is there anything else you need?

 

Jo-Ann Richardson
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Karl-TalkTalk
Support Team
Message 7 of 9

Hi

 

Please add your parents home number to the private notes of your 'Community Profile' and I'll get a reolacement set of adapters out to them.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Divsec
Community Star
Message 8 of 9

Hi @Elizabeth28 please ensure that your parents details are in your account profile and a staff member will be able be able to help you 

I don't work here and all my opinions are my own.
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