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Recording Tv Programmes

catfordman
Chatterbox
Message 6 of 6

My Talktalk box has stopped recording.  

 

Is this because Talktalk no longer offer this function?  How can I record programmes?

 

Any help gratefully received as frankly the Talktalk call staff are not very helpful.

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5 REPLIES 5

Message 1 of 6

Hi catfordman

 

That's great news 🙂

 

Thanks @fr8ys 🙂

 

Debbie

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fr8ys
Community Star
Message 2 of 6

Great. Long may it continue.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

Message 3 of 6

Hi there

 

Thanks for the help and so far, so good.  Only got round to trying this today but seems to have worked.  Time will tell but we seem to be ok now.

Michelle-TalkTalk
Support Team
Message 4 of 6

Hi catfordman,

 

How are you getting on?

 

Thanks

 

fr8ys
Community Star
Message 5 of 6

If your box previously recorded, and you have not been sent a replacement box, it should still function.

 

It may have an issue that you can possibly fix, providing the hard drive is not beyond saving 

 

Have you tried a soft reset? To do this hold the power button on the front for around 10 seconds and the box should restart. Alternatively, you can turn off from the back and power back on.

If this doesn’t work then have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset from the settings menu. You will lose your recordings but you may be asked to do this before the OCE look at other alternatives.

Hope it works but if not then please let us know.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).