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Recording and playback problems

chrissf49ers
First Timer
Message 4 of 4

I am getting a number of recording and playback problems. Various programs fail to record - nothing changed, internet working etc. etc. Recorded programs start playing and sometimes the screen goes black or the picture freezes and sound continues or picture and sound freezes or sometimes a recording will suddenly fast forward by itself.  I have found by switching off the box and back on again the fail to record issue goes away but happens again when it feels like it. I think there may be a fault with the box. Has this happened to anyone else?

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3 REPLIES 3

Message 1 of 4

Hi,

 

OK, keep an eye on things and see how it goes.

 

Karl

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Message 2 of 4

Thanks Karl. As I've already turned the box on and off a number of times, I performed a software reset from the maintenance menu. The box is back up and running but I won't know for some time if it has cured my problem.

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Karl-TalkTalk
Support Team
Message 3 of 4

Hi

 

try a Youview Maintenance Reset  and see if this helps.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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