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Recording playback freezes

methley3
Team Player
Message 3 of 3

On my 3rd Youview box this year, common fault is that recordings freeze for about 30 seconds on a random basis. Some recordings fine, others 2 or 3 times in 30 minutes.  Any suggestions.

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2 REPLIES 2

Karl-TalkTalk
Support Team
Message 1 of 3

Hi methley3

 

try the resets as mentioned, and le me know if that helps.

 

Thanks  

 

Karl. 

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fr8ys
Community Star
Message 2 of 3

Hi,

Have you tried a soft reset? To do this hold the on button down u til the box reboots.

if this does not help, have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

Staff here are looking into box failures, so if you can answer the following, where possible, it will help them in their investigation.

1 Box model/SW version.
2 What channels are being recorded?
3 If these are Boost channels, do they currently subscribe to the boost.
4 If they are Terrestrial channels, what is the signal strength/quality on the channels being recorded?
5 Were these series recordings or episode recordings?
6 Do any recordings work?
If so,
(a) what is the earliest recording made that works (i.e. do recordings made prior to November work)?
(b) Are you able to exit the recording via the Back, Close or Menu keys?
(c) Do ffwd/rwd work, or does a playback bar appear when these or pause keys are pressed?
7 Does a factory reset resolve the issue, or maintenance reset etc.<br
Hope it works but if not then you are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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