on 14-07-2020 05:31 PM
Restarting box fixed the problem but can anybody explain why my box was saying that recordings from my boost were unavailable due to an internet connection problem while at the same time able to play all the internet channels themselves, which obviously depends on having a connection.
on 15-07-2020 07:40 PM
Thanks for replying Karl. I have no idea what a ‘stale session’ is!
Turned box on.
Tried to play a recording. Unavailable check router connection.
Boost channels working.
Recording still unavailable.
Not a big deal - just puzzled me that the box could obviously see the connection for playing the channels live but apparently couldn’t see it for playing the recordings.
on 15-07-2020 07:43 AM
There could have been a stale session between the box and the content server, and restarting closed and reopened the connection. This is just an educated guess of course, I cannot say for sure, I'd have to look at the system at the time of the issue.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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