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Recording unavailable

calcotti
Whizz Kid
Message 3 of 3

Restarting box fixed the problem but can anybody explain why my box was saying that recordings from my boost were unavailable due to an internet connection problem while at the same time able to play all the internet channels themselves, which obviously depends on having a connection.

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2 REPLIES 2

calcotti
Whizz Kid
Message 1 of 3

Thanks for replying Karl. I have no idea what a ‘stale session’ is!

 

Sequence was.

Turned box on.

Tried to play a recording. Unavailable check router connection.

Boost channels working.

Restarted router.

Recording still unavailable.

Restarted box.

Everything sorted.

 

Not a big deal - just puzzled me that the box could obviously see the connection for playing the channels live but apparently couldn’t see it for playing the recordings.

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Karl-TalkTalk
Support Team
Message 2 of 3

Hi

 

There could have been a stale session between the box and the content server, and restarting closed and reopened the connection.  This is just an educated guess of course, I cannot say for sure, I'd have to look at the system at the time of the issue.

 

Thanks  

 

Karl. 

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