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Remote not sync with tv- only 1 button not working

Butterfly211
Participant
Message 6 of 6

Hello

have now received a brand new tv box and still the remote doesn’t switch on and off the tv

i tried a different remote o had and same issue

i reset the remotes a few times (press 16 and then 981) but still nothing 
everythg else works, just not the on and off for the tv 

thanks 

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5 REPLIES 5

Message 1 of 6


Hi

 

I can only suggest you try a google search for any better codes.  We have the ones supplied by manufacturers on our help section but not all models are included.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 2 of 6

Hi

can you advise what other codes I should try?

I followed instructions from talk talk, so let me know 

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Message 3 of 6

Hi

 

if 2 remotes fail to operate the TV on / off function, there may be an issue with the code you have entered when setting up the remote. We can only suggest you try another code.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 4 of 6

All works with the except of the on- off to the tv 

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Karl-TalkTalk
Support Team
Message 5 of 6

HI

 

Do the remotes operate all functions of the box?

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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